Analyst, HR Employee & Mobility Services Job description

Job description

Analyst, HR Employee & Mobility Services
Job ID 2035
Occupation Analyst, HR Employee & Mobility Services
Business BPO & Call Centre
Job detail Service Organization•Ensure services delivered are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI) for Employee Centric Services:•Help desk for all employee related enquiries•Update and maintenance of HR Master Data for employees•Obtain necessary clearance and approval from CHR based on type of changes•Ensure services delivered are in accordance with established SLAs and internal KPIs:•Support Regional or Global Transfer by executing and coordinating Mobility related process steps and tasks•Update and maintenance of Mobility related data for delegates in Global Tramis and SAP HR system•Partnership with SIRVA to coordinate and execute data updates, expenses/ payment incurred and delegates'' movement services•Support Regional Recruitment by executing/ coordinating Recruitment related process steps and tasks•Resolve Taleo system related request where applicable to perform testing in staging system to confirm the solution•Upload Organization Structure Data to Taleo system in a timely manner to reflect and ensure the current details in Taleo system reflects the same as SAP HR system•Perform system and functional test for any change request and system version upgrades and ensure no impact to the existing
Location Kuala Lumpur  

Required work experience Education:•Preferably graduate with a Bachelor’s degreeWorking Experience:•With 1~2 years of relevant working experience•Experience working in a SAP work environment will be added advantage•Experience in Business Process Outsourcing industry or Shared Serviced environment will be added advantage•Experience working in large and diverse teams•Proven ability to handle customers’ requestTechnical & Professional Knowledge: •Customer service mindset with strong interpersonal and communications skills•Understanding of HR principles/Employment Laws  
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