Thai Speaking Customer Service Analyst Job description

Job description

Thai Speaking Customer Service Analyst 4,000 - 5,500 (MYR)
Job ID 2362
Occupation Thai Speaking Customer Service Analyst
Business BPO & Call Centre
Job detail *Point of contact between Lilly and internal or external customers.*Manage inbound and outbound calls from internal and external*Manage daily receiving of customers’ Purchase Orders via email (groupmailbox), fax and Non Verbal Communication Tools (NVCT).*Manage Electronic Data Interface (EDI) Orders and troubleshoot on Idocerror.(Where Applicable)*Process purchase order received and NVCT request on timely manners.*Push out Delivery Order and send Picking List or Delivery Notecommunication to Affiliate Logistics Service Provider.*Perform Manual Post Goods Issue*Perform Manual billing (where applicable)*Process and follow-up on dispute case or open issues.*Follow-up with replenishment team on stock out or safety stock and*Run and analyse daily reports (open orders, credit adjustment, deliverednot shipped, shipped not billed, billed not booked).*Follow-up on open orders or back orders to ensure customers receivedtheir goods.*Update day to day activities in daily trackers (i.e.O2C trackers, emailtrackers, issue trackers).*Strictly compliance with SOX and company business requirement.
Salary 4,000 - 5,500 (MYR)
Location Selangor  

Required work experience *Two (2) to three (3) years of experience with minimum of one (1) yearexperience in customer service/SCM/calls centre experience, preferablywith a multi-national company.*Customer service experience in dealing with customer through phone andinternal customer.*Knowledge and experience of SAP is required.  

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