Customer Service Analyst (Export) Job description

Job description

Customer Service Analyst (Export) 5,000 - 6,000 (MYR)
Job ID 2385
Occupation Customer Service Analyst (Export)
Business BPO & Call Centre
Job detail • Responsible for order placement, shipment follow up and working with thedifferent teams to ensure customer’s orders are processed on time andmet expectation• Work with Supply Plants on product availability to ensure customersexpected delivery are met.• Ensure export/import documentation is prepared timely and accurately,which include Letter of Credit shipments and other credit terms.• Review L/C draft together with Supply plant and Commercial team &communicate changes to customer if any.• Input L/C data accurately into order management system.• Review Bill of Lading (BL) Draft and other shipping documents to ensure italigns with LC requirement.• Ensure timely invoicing of delivered goods and revenue is recognized inthe correct period.• Handling customer queries and maintaining all kinds of Customer support.• Escalate issues early and initiate brainstorming session to obtainpotential solution.• Participate in continuous improvement projects/lean events.• Responsible for deploying and applying all Eli Lilly policies and standardsrelated to his/her area.• Manage Customer collections and provide accurate and timely update onAge Debtor’s listing provided by FSCM team.
Salary 5,000 - 6,000 (MYR)

Required work experience •3-5 years of customer orders/shipments handling and customer interface.• Have a minimum of one (1) year work experience in all forms of L/Cdocumentation.• Good knowledge on End to End Order process and full set import/exportshipping documents handling.• Possess knowledge of UCP600 and Incoterms.• Preferable have working experience in Shared Service Centre in Commercialor finance related function asset.• Knowledge and experience in SAP and ERP.  

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