Customer Success Manager 10000~12000 (RM)
|Position Title||Customer Success Manager|
• Lead regular operational reviews - including performance reporting - to track the health of assigned accounts and, where appropriate, implement formal improvement plans.
• Contribute to design and implement a Customer Success Plan - clear statement of “what” and “how” we will deliver value throughout the customer lifecycle.
• Support customers and partners during roll-out and offer regular touch of point to best handle any technical operational needs.
• Act as primary technical contact, providing advisory services. You will address potential technical troubleshooting and problem resolution.
• 3 years and above in technical support environment.
• Possess Master’s Degree in Engineering or Computer Science
• Graduate from accredited Engineer School or University will be an advantage.
• Ability to work and act as a customer facing with technical and senior security leaders and communicate