| Job Description |
The Branch Manager for a Freight Forwarding branch office is responsible for overseeing and managing all operational and administrative aspects of the branch.
This position requires strong leadership skills, excellent knowledge of freight forwarding operations, and the ability to effectively manage a team.
The Branch Manager plays a critical role in driving business growth, ensuring customer satisfaction, and maintaining efficient operations within the branch.
【Leadership and Team Management】
・Provide strong leadership and guidance to team members, including recruitment, training, coaching, and performance management.
・Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
・Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.
【Operations Management】
・Support in setting up the branch resources, systems and processes.
・Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, warehousing and transportation.
・Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
・Monitor and analyze operational performance metrics, implementing improvements to enhance efficiency and productivity.
【Sales】
・Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.
・Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
・Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.
【Customer Service】
・Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
・Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
・Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.
【Financial Management】
・Develop and manage the branch's annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
・Review and analyze financial reports, identifying areas for improvement and implementing cost-saving measures where possible.
・Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation. |
JPN
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