• Responsible for sale and marketing performance through:
o Achieve annual budget and mid- term plan (Contract, Margin amount and
profitability (%))
o Build and maintain key client portfolio in particular Information and Communication Technology (ICT) space, including but not limited to PC/servers, software, services, telecom equipment, ICT related social infrastructure, security and safety area.
Account management under own Customers, monitoring of credit, financials, payment status and report.
o Business development for existing and new corporate customers primarily large local companies, government-linked companies, multinational corporations as wellas public sector customers with special focus on the federal government-related projects dealt either directly with such government agency or indirectly via bumi or non-bumi companies, within and outside ICT area;
o Market to existing and new business partners;
• Keep good relations with Group Companies including the executives of company Group, and provide financial advices and solutions to them;
• Cooperate with all relevant departments within Company including Subsidiary Sales Department at Tokyo Headquarters as well as other overseas offices outside Japan;
• Control and manage entire business workflow and operations from origination, credit application, legal documentation through collection;
• Follow internal rules, procedures and manuals imposed by the Company including but not limited to risk management, information security, know-your-customer, anti-money laundering and other compliance matters;
• Adhere to all rules, regulations and/or laws imposed by authorities;・
Division: Intralogistics
Department: Sales & Engineer
・To manage existing customer base and develop new ones
・Execute sales processes, handle customer queries, provide quotation and negotiation
・Costing quotation preparation and submissions
・Cost study and analysis of sales
・Negotiating tender and contact terms
・Regular customers visits including attend to technical or commercial clarification meetings
・Offering after-sales support services
・Administering client accounts, recording and maintaining client contact data
・Meeting regular order and sales target set by Management
・Coordinating sales projects
・Making technical presentation and demonstrating how our products will meet customer needs
・Liasing with other members and technical support team
・Preparing reports to Management
・Follow up on customer payment
・Any other duties as deemed fit by the Management
・Visit customer places(KL,PG,JB) to maintenance of CNC Machine.
(e.g. Lathe, Machining center and Grinder etc)
・Electrical parts replacement.
・Survey using measuring equipment.
・Software installation.
・Service parts warehouse management.
・Customer support by telephone.
・Installation assistance for new machines (advance preparations, arrangements etc.)
・Communication with customers and local dealer in MYS.
・Visit customer places(KL,PG,JB) to maintenance of CNC Machine.
(e.g. Lathe, Machining center and Grinder etc)
・ Machine disassembly and assembly work.
(Ball screw, bearing replacement, etc.)
・Machine accuracy adjustment.
(Machine level confirmation, accuracy measurement, adjustment)
・Service parts warehouse management.
・Customer support by telephone.
・Installation assistance for new machines (advance preparations, arrangements etc.)
・Communication with customers and local dealer in MYS.
・Monitor and report on all security related alerts, incidents and breaches and provide assistance in the investigation and resolution of security incidents.
・Investigate spam emails reported by users.
・Produce monthly security reports for the clients.
・Manage all customer interaction in a professional manner.
・Utilize internal guidelines to properly fulfill client requests.
Division: Intralogistics
Department: Software
1)Inquiry Phase (Software)
- Creating a proposal
- Creating a cost table
- Meeting with customer
- Presentation at the customer place
(2)Purchase Order Phase
- Meeting with customer
- Creating detailed specifications, getting customer's approval
- Explaining and handover the detailed specifications to Programmer (PG) team
- Checking a development progress
- Ordering computer equipment
- Determining a production partner
- Determining a development cost and Negotiating
(3)Handover Phase
- Meeting with customer
- Attending UA, checking each function with customer
(4)After support Phase
- Reporting a failure cause to customer
- (Actual failure correspondence will be handled by PG)
(5)Others
- Coordinating with the customer
- Managing Company information system
- Supporting all rerated teams
JPN
ENG
