JOB DETAILS

JOB DETAILJob Details

Store Operations & Compliance: Assist the Managing Director in managing the store’s daily operations, ensuring efficiency, adherence to SOPs, and compliance with company policies and procedures.

Sales & KPI Achievement: Drive monthly and annual sales, inventory, and other key store performance indicators (KPIs), ensuring targets are met or exceeded.

Financial & Budget Management: Collaborate closely with the Managing Director on annual budgeting, monitor expenditures, analyze variances, and implement corrective actions to optimize store profitability.

Customer Experience & Japanese Hospitality: Lead and develop a strong service-oriented team, ensuring exceptional customer service aligned with Japanese hospitality standards.

Handle complex customer service issues, including complaints, returns, repairs, and after-sales support.

Team Leadership & Development: Recruit, train, and develop a high-performing team, fostering a positive work environment and ensuring continuous staff development.

Luxury Brand Expertise: Maintain the store’s premium brand image, ensuring all team members uphold luxury retail standards in service, presentation, and customer engagement.

Flexible Working Hours: Adapt to business needs, including occasional extended hours,
weekends, and holidays.

REQUIRED WORK EXPERIENCERequired

✓Education: Diploma/Degree in Retail Management, Hotel Management, or a related field.

✓Minimum 10 years of experience in retail operations, with at least 8 years in a
managerial role.

✓Proven track record in managing luxury brands in an international retail environment.

✓Leadership & Soft Skills:
✓Strong leadership skills with a professional and presentable image.

✓Excellent interpersonal and communication skills, capable of working effectively across all levels of staff.

✓Ability to work under pressure, manage multiple priorities, and meet deadlines.

✓Customer Service Excellence: Expertise in handling high-end clientele and managing complex customer service situations.

✓Language Proficiency: Exceptional command of both written and spoken English. Proficiency in Mandarin and/or Japanese is an added advantage, especially for engaging with international clientele