JOB DETAILS
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Location
Kuala Lumpur
Business
Call Center/BPO/Shared Service
Salary
14,000-14,000 (RM)
JOB DETAILJob Details
* Maintain service levels within the prescribed targets; * Oversee customer satisfaction and quality metrics; ensuring metrics are met and maintained at a high standard; * Develop, train, and manage team members; * Review team member performances and discuss areas of improvement and excellence to them; * Establish and maintain communication with clients and vendors; providing information
REQUIRED WORK EXPERIENCERequired
Earned a Bachelor’s Degree in any field (Or Undergraduate with equivalent experience) * At least two (2) years of work experience as a Team Manager/Leader * Proficient in English and Japanese (Nihonggo) Language * Sales and Customer Service background
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