JOB DETAILS

JOB DETAILJob Details

• Maintaining effective and timely communication with engineers.• Ensuring the correct and timely closure and completion of all work orders.• Follow Global Call Management tools, process and procedures as documented. • Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility.• Responsible for answering, commenting and replying to inquiries. • Responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.• Support the activities of the Customer Engineers (CEs) assigned to him/her or within a particular geographic region or territory.• To plan, prioritize, assign and monitor all open work orders for the CEs.• Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding work orders within specific geographical areas as assigned.

REQUIRED WORK EXPERIENCERequired

• Diploma or Degree in any discipline• Fresh Graduates or less than 1 years’ experience in the area of Customer Service and Support preferred• Understanding of Windows-based applications/tools• Proficient in MS Office• Excellent communication skills, verbal and written as well as listening skills• Able to work on weekend and public holidays.