JOB DETAILS
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Location
Business
Salary
6,000-8,000 (RM)
JOB DETAILJob Details
* Ensure service delivered to Convergys''s customers meets contractual Key Performance Indicator * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures* Track, document and retrieve information in call tracking database
REQUIRED WORK EXPERIENCERequired
* Candidate must have at least a Diploma, Advanced/High/Graduate Diploma, Bachelor''s degree* Required languages: English and Japanese (N2 level) * At least 1 year of working experience in related field is required for this position. * Applicant must be willing to work in KL Sentral * Ability to rotate shifts, as needed
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