JOB DETAILS

JOB DETAILJob Details

Build strong and trusting relationship with customers and provide highest standard of service. Handle customer''s day to day, end to end queries and complaints, liaising with relevant department and stakeholders. Analyze and report weekly/monthly on activities while formulating actions plans to achieve relevant targets. Understand client needs and feedback, regularly report to manager and stakeholder. Provide services via e-mail, live chat, or any kind as a reciver and caller

REQUIRED WORK EXPERIENCERequired

Candidate must have at least 5 years or above experience in account management/ sales or customer service. Excellent communication skills demonstrated through phone calls, emails, meeting and presentations at all levels of organization. Ability to work under pressure with excellent organization skills.