JOB DETAILS

JOB DETAILJob Details

* Handle customer call and email correspondence * Monitor team''s productivity, quality and provide constructive feedback and coaching * Prepare and submit performance report * Ensure adherence to legal and cultural policies and procedures and undertake disciplinary action if necessary* Report to management (Japanese)

REQUIRED WORK EXPERIENCERequired

* Candidate must possess few years experience in customer support * Supervisor experience will be added advantage * Willing to try and corporate with other for start-up service* Customer service experience in financial industry will be added advantage