JOB DETAILS

JOB DETAILJob Details

Provide tier 3 technical support for all applications under the Call Center Applications (CCA) umbrellaWork with business stakeholders, project managers and users to define application requirements, locate viable solution alternatives, implement, test and support the selected solutions-Be the Subject Matter Expert for CCA applications-Administer & configure CCA platforms, find solutions to both business and technical problems-Interact and collaborate with internal and external I.T. providers to deliver end to end solutions-Provide analysis and problem definition for production issues-Provide technical guidance in existing and new projects-Conduct application testing as new deliverables are received from vendors-Write documentation to describe application installation and operating procedures-Participating in an on-call support rotation to provide technical support and work outside normal business hours as required.-Implement best practices in application systems and network security-Willing to learn new applications and technologies-Drive continuous performance improvements: identify and implement process & procedures that improve the effectiveness of users

REQUIRED WORK EXPERIENCERequired

· 5+ years’ experience administering OS servers (MS Windows, Linux, Unix)· 3+ years’ experience configuring and maintaining Application servers such as Apache, Tomcat, IIS, Postfix, Sendmail· Experience with Java JSP, HTML5· Experience supporting high volume, public facing web applications with an emphasis on high availability, redundancy and security· Solid understanding of: networking protocols, TCP/IP· Exceptional troubleshooting skills, with the ability to research and solve technically challenging problems in complex environments· Ability to work well under pressure· Demonstrated ability to manage multiple tasks and competing priorities· Ability to analyze, diagnose, suggest and implement process changes· Extremely organized with a strong attention to detail· Strong interpersonal skills and the ability to work in a team environment· Excellent verbal and written communication skills in English· Related education/certification