JOB DETAILS

JOB DETAILJob Details

1. Develop a focal point contact between tenants and other relevant Departments within the Company
2. Develop standard operating procedures to facilitate in providing quick / immediate response towards tenants’ enquiries, issues, problems and concerns
3. Develop a structural approach to understanding tenants’ respective business models in order to better facilitate their business and operations requirements and provide intelligence to relevant personnel within Operations Department particularly and other relevant Departments within the Company
4. Develop dashboard of valuable intelligence for tenants for further betterment of performance
5. Identify weaknesses and develop strategies that will facilitate tenants to further enhance sales and service according to corporate targets
6. Develop a comprehensive database for each tenant in relation to business matters for quick reference
7. Analyze sales performance data and make recommendations for extension / renewal of contract at least 9 months before expiry
8. Develop category management structure and approach
9. Plan and develop method of communications for calendar of events / activities / campaigns
10. Develop standard operating procedures to ensure contract and operational compliance to meet business and customers’ expectations
11. Spearhead monthly communication / briefing to tenants, which includes internal coordination and preparation
12. Perform and execute any other duties assigned by your superior that may be deemed appropriate to this role

REQUIRED WORK EXPERIENCERequired

✓• Pro-active
• Good communication and interpersonal skills
• Good listening skills
• Good organizational skills
• Professional outlook
• Self-motivated and enthusiastic
• Ability to work under pressure and meet targets / deadlines
• Good analytical ability
• Good problem-solving skills / ability
• Able to work independently
• Excellent presentation and negotiation skills
• Team leader and team player