JOB DETAILS

JOB DETAILJob Details

- Responsible for execution of dunning and collection activities for assigned customer/country portfolio following global/regional active reminding guidelines, policies and procedures, and ensure deliveries meeting requirements defined in service level agreement and KPIs for process efficiency, effectiveness and quality control.

- Organize dunning letters and perform collection calls/mails and document customer contacts results for assigned country/customer portfolios.

- Identify disputes and provide solution through close collaboration with accounts receivables unit, local credit risk managers and sales or customer service organization of business units.

- Support local Credit Risk Management teams concerning individual/ad hoc requests in the area of dunning activities, dunning strategy, blocked order management and others.

- Ensure full compliance with global/regional active reminding guidelines, policies and procedures and full achievement of service level and KPI targets.

- Discuss follow up measures team-internal and with related counterparties based on regular reporting of active reminding activities.

- Participating in training activities to continuously improve and enhance knowledge, technical and communication skills.

- Provide back-up for team members and contribute to best practices sharing in the team.

- Support team colleagues according to back up plan and on ad hoc basis if required.

REQUIRED WORK EXPERIENCERequired

- At least Bachelor degree in accounting/finance/business, or communication/psychology accomplished with business studies.

- Minimum 2 years working experiences in customer services, accounts receivables, finance delivery services at share service centers or in debt collection agencies.

- General understanding of accounts receivables management and debt collection services.

- Very strong communication skills with effective argumentation.

- Very high customer focus for both internal counterparties and external customers.

- Ability in working independently with high responsibility and self-motivation.

- Strong ability in dealing with conflicts and in working under pressure.

- Basic knowledge in standard Microsoft Office software (word, excel, power point) and if possible also with SAP.