JOB DETAILS

JOB DETAILJob Details

- To help sales teams in the region deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.

- To engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.

- Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS
Sprites, Enable Keep-Alive and more)

- Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Hangouts

- Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.

REQUIRED WORK EXPERIENCERequired

- Candidate must possess at least a bachelor’s degree in any field

- At least 2 years of experience in a customer service role OR experienced in coaching, training, or educating in a sales environment

- Excited to work with evolving and emerging technology products

- Excellent communication skills in both English and native language

- A deep understanding of tag implementation on CMS platforms such as Drupal, Wordpress, Shopify, Magento, or Zencart

- A strong track record of successfully deploying, enabling and supporting Adwords, Analytics, Merchant Center, Tag Manager

- Ability to quickly learn customer service software applications and customer process implementations (standard templates/processes)

- Ability to advise customers on web maintenance and have associated knowledge in HTML, CSS, PHP, Javascript