JOB DETAILS

JOB DETAILJob Details

- Administer leaves, attendance, scheduling, and other workforce related duties.

- Handling clients' requests and monitoring team performance.

- Key contact between client and internal team members.

- Provide feedback on tools, resources, procedures and guidelines to enhance workflow.

- Trend and track performance, as well as compiling monthly and yearly agent KPI reports.

- Highlight any performance deviations to the immediate superior for necessary action to be taken.

- Ensure that all data are collected, and are useable, relevant, accurate, representative and objective.

- Complete all daily, weekly, monthly and ad-hoc reports and dispatch to target audience on time.

REQUIRED WORK EXPERIENCERequired

- Candidate must possess at least a Diploma, Bachelor's Degree,Master's Degree in any field.

- Candidate with 4 years of working experience in the BPO industry as a Sales project manager is mandatory.

- Possesses strong time management skills and the motivation to exceed expectations.

- Ability to work and multi-task in a fast-paced environment.

- Ability to work with computers and multiple systems, as well as the ability to learn and adapt to new ones.

- Excellent verbal and written communication skills in English.