JOB DETAILS

JOB DETAILJob Details

ROLE AND RESPONSIBILITIES

• Monitoring and maintaining networks and servers.

• Upgrading, installing and configuring new hardware and software to meet company objectives.

• Implementing security protocols and procedures to prevent potential threats.

• Creating user accounts and performing access control.

• Performing diagnostic tests and debugging procedures to optimize computer systems.

• Documenting processes, as well as backing up and archiving data.

• Developing data retrieval and recovery procedures.

• Designing and implementing efficient end-user feedback and error reporting systems.

• Supervising and liaising with IT outsourcing company, as well as providing IT support.

• Keeping up to date with advancements and best practices in IT administration.

• Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.

• Oversee systems development and enhancement and the integration of new systems with existing systems.

• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.

• Supervise and provide end-user services, including helpdesk and technical support services.

• Manage servers, security solutions, and equipment.

• Manage telecommunications infrastructure and development plans, projects, policies and procedures.

• Preparing and completing IT reports/IT security check sheet accurately as per Japan Head Quarter requirements and attend to IT audit from time to time including for all our related subsidiaries/companies/business entities etc.

• Negotiate and administer vendor, outsource, and consultant contracts and service agreements.

• Investigate, analyze, and resolve complex hardware problems on computer systems; perform advanced hardware repairs, maintenance, technical assistance, and support on a range of PC computers and peripherals.

REQUIRED WORK EXPERIENCERequired

QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Bachelor's degree in computer science, information technology, information systems, or similar.

• Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.

• At least five years' experience in a similar role.

• Extensive experience with IT systems, networks, and related technologies.

• Solid knowledge of best practices in IT administration and system security.

• Exceptional leadership, organizational, and time management skills.

• Strong analytical and problem-solving skills.

• Excellent interpersonal and communication skills.

PREFERRED SKILLS

• Possess a strong background in the Windows OS and Windows Server OS.

• Advanced knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.

• Ability to diagnose and rectify a wide range of complex computer hardware and software problems.

• Ability to effectively supervise and monitor the work progress of IT outsource company.

• Ability to communicate effectively, both orally and in writing.

• Ability to provide advanced technical assistance and comprehensive problem resolution to end users.

• Ability to install and configure computer systems, hardware, and peripherals.

• Knowledge of customer service standards and procedures.

• Strong interpersonal and communication skills and the ability to work effectively in a diverse community.