JOB DETAILS

JOB DETAILJob Details

- Provision of an excellent support experience to E-payment users via phone, chat, and email

- Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible

- Always be on the lookout for ways to improve the way we do things

- Advocate for users and pass ideas and best practices on to the rest of the team

- Update the internal knowledge base when you discover something new

- Establish effective working relationships with team members and E-payment users

REQUIRED WORK EXPERIENCERequired

- Candidate must possess at least a bachelor’s degree in any field

- Excellent problem-solving abilities

- Empathetic and can communicate in a caring and friendly manner

- Strong time management skills and motivation to exceed expectations

- Ability to work with systems you may not have come across before

- Enjoy working in a fast paced and changing work environment

- Tech savvy and comfortable working with technology