JOB DETAILS

JOB DETAILJob Details

・ Handle phone calls with customer queries and provide resolution to end users

・ Escalate priority issues per Client specifications to the immediate lead as applicable

・ Provide inputs on process changes and best practices.

・ Stay updated with new updates, process changes and updates.

・ Maintain Exemplary Attendance and Punctuality

Key Deliverables (KRA Measure)
・ Provide exemplary customer satisfaction

・ Meet quality standards on all handled contacts

・ Complete 9 hours of staffed time on all rostered days

・ Handle contacts while maintaining KPI targets as per agreed limits

REQUIRED WORK EXPERIENCERequired

✓ Excellent customer service skills

✓ Excellent verbal communication skills in Japanese

✓ Should be able to read, comprehend and write English

✓ Passionate towards serving the customer and displays high levels of customer obsession

✓ Open to work in rotational and night shifts

✓ Candidate must be college or vocational school graduates or possess comparable work experience