JOB DETAILS

JOB DETAILJob Details

・ Monitor and drive teams to ensure all KRAs are achieved.

・ Work along with peers and supervisors and Quality team to meet the KPIs.

・ To motivate, develop and mentor team members in a dynamically changing environment.

・ Monitor transactions and provide qualitative/constructive feedback to the team members

・ Drive process performance to achieve and exceed SLA deliverables.

・ To create a conducive and stimulating environment for the teams to accomplish their goals.

・ Manage expectations of his/her team members and proactively should be able to sense their needs.

・ Develop aligned team members by creating learning opportunities.

・ Attend client con-calls and calibration sessions.

・ Brief team members on process updates and org level updates

Key Deliverables (KRA Measure)
・ Meet different internal and external KPI targets

・ Control attrition and foster team bonding within team

・ Ensure that employees are motivated and perform as per required thresholds

REQUIRED WORK EXPERIENCERequired

✓ Excellent verbal and written communication (Japanese) in an international process

✓ Candidate must be college or vocational school graduates or possess comparable work experience

✓ Ability to drive process, performance & transformation Good communication skills

✓ Should be an expert in troubleshooting and analytical skills (Only for TCD)

✓ Strong leadership skills

✓ Should have decision making skills

✓ Should be flexible in a 24*7 environment