JOB DETAILS

JOB DETAILJob Details

・ Conducting Product, Process, Behavior, Motivation & Soft skills training.

・ Design training content, help file and schedule for the training and impart training on Product, Processes Systems, soft skills and mock call certification.

・ Handling on floor training batches.

・ Coordination for refresher training bases TNI's.

・ Support Operations during transitions of various processes.

・ Conducting monthly client calibrations sessions.

・ Preparing and administrating periodic performance reviews for agents.

・ Conducting Job knowledge quiz for the Process.

・ Providing Improvement suggestions around training delivery/content/deployment.


Key Deliverables (KRA Measure)
・ Delivering throughput with minimum attrition

・ Monitoring the agents performance post they are handed over to operations (0-30days)

・ Conducting refresher and ensuring effectiveness at least 85% of the trained population should improve.

・ Self call taking 2 hours per week

・ Ensuring process PKQ once in a month along with his own/her own.

・ Self-performance on Customer satisfaction

REQUIRED WORK EXPERIENCERequired

✓ Minimum 3 years industry experience with minimum 1 year experience in role applied for

✓ Excellent verbal and written communication (Japanese) in an international process

✓ Candidate must be college or vocational school graduates or possess comparable work experience

✓ Strong presentation and public speaking skills

✓ Understanding of effective training methodologies and tools

✓ Shows flexibility/ownership & works under pressure situation.

✓ Ability to work within challenging environment with tight delivery timelines.

✓ Willingness to work in any shift.

✓ The candidate should have excellent problem solving capabilities and lateral thinking skills.

✓ Understanding of the Business situation and capability to address issues.

✓ Candidate should be open to change, Multi-tasking skills, Inter personal skills.

✓ Willingness to travel for short/long trips basis demand of business situations.