JOB DETAILS

JOB DETAILJob Details

外資系BPO企業でのEコマースコールセンターのチームリーダーのポジションです。

・ Monitor and drive teams to ensure all KRAs are achieved.

・ Work along with peers and supervisors and Quality team to meet the KPIs.

・ To motivate, develop and mentor team members in a dynamically changing environment.

・ Monitor transactions and provide qualitative/constructive feedback to the team members

・ Drive process performance to achieve and exceed SLA deliverables.

・ To create a conducive and stimulating environment for the teams to accomplish their goals.

・ Manage expectations of his/her team members and proactively should be able to sense their needs.

・ Develop aligned team members by creating learning opportunities.

・ Attend client con-calls and calibration sessions.

・ Brief team members on process updates and org level updates

Key Deliverables (KRA Measure)
・ Meet different internal and external KPI targets

・ Control attrition and foster team bonding within team

・ Ensure that employees are motivated and perform as per required thresholds

REQUIRED WORK EXPERIENCERequired

✓ ネイティブレベルの日本語

✓ 短大、専門学校卒以上あるいは同等の社会経験

✓ 高いコミュニケーション能力

✓ トラブルシューティング、原因究明力に長けている方

✓ リーダシップ

✓　　意思決定のスキル

✓ ２４時間交代勤務のできる方