JOB DETAILS

JOB DETAILJob Details

・ Provide local IT support and administration to the staff based in the KL, Malaysia office and remote support to staff in the other offices in the APAC region

・ Install, configure, support and troubleshoot software application and services

・ Troubleshoot hardware and software problems for desktops / laptops / tablets / phones.

・ Installation, maintenance and support of applications, printers etc.

・ Perform root cause analysis, repairing system software, troubleshooting performance issues, OS configuration and hardware failures

・ Schedule and implement new user orientation on the operation of PC and navigation to network resources

・ Maintain inventory assignment history of all IT equipment and technical documentation

REQUIRED WORK EXPERIENCERequired

✓At least 3 years’ experience in a technical support/desktop support function

✓Strong PC troubleshooting skills (software and hardware)

✓Customer focused, ‘think outside the box’, methodical and well organized

✓Self-motivated, pro-active and willing to learn

✓Good interpersonal and communication skills

✓Basic networking knowledge with routers, switches, firewalls, wireless, VPN, CATO

✓Technical knowledge of Windows Operating Systems, iOS, Android

✓Standard Microsoft desktop technology (Office365, Microsoft Teams, …)

✓Understanding of Windows Active Directory Services