JOB DETAILS

JOB DETAILJob Details

・You will deliver excellent customer service and manage the needs of our customers (guests and airline partners) through our communication channels (phone, email, and chat).

・Professionally handle high volume of inquiries from clients and customers.

・You will be accountable for meeting individual (KPIs) and team goals.

・Understand and deliver business strategies and improve customer services through the execution of self-service.

・Continuously identify work process improvements.

・Communicate to Team Leaders and (or) Manager.

・Perform office-based administrative duties whenever required.

・Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.

・Take ownership of issues and concerns of customers and airline partners, including operational issues, pricing / ticketing/exchange queries etc.

REQUIRED WORK EXPERIENCERequired

✓Degree in any field /JLPTN1

✓Have at least two years of relevant experience in customer service handling Flights Partners and customers.

✓Have an excellent command of spoken and written Japanese & business level of English

✓Extensive knowledge Global Distribution Systems (GDS).

✓Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.

✓Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.

✓Analytical thinking and high problem-solving skills.

✓Willing to support English customers if required.

✓Willing to work in shift rotations.

✓Able to work on public holidays and weekends.