JOB DETAILS

JOB DETAILJob Details

・Serve as the overall SPOC for HR-related concerns

・Drive employee awareness of company rules and regulations, and HR guidelines

・Collate and manage documentations needed for administrative hearings and evidences

・In partnership with Operations, conduct reviews and performance management/coaching with employees who are deemed underperforming with the goal of increasing productivity and job security

・Bridge the gap between Human Resources, Delivery and Support groups by establishing and maintaining communication lines

・Communicate with Delivery and Department Heads regarding the specific challenges of each, and devise plans and activities with the goal of curbing attrition and employee dissatisfaction

・Take part in performance management reviews

・Conduct Root Cause/Deep Dive Analysis on major causes of employee attrition and dissatisfaction

REQUIRED WORK EXPERIENCERequired

✓ College Graduate in any field; Preferably of a Human Resources-related course (ie Psychology, Sociology, Human Resource Management)

✓ Minimum of 4 - 5 years’ experience as HR Generalist.

✓ Working knowledge in other facets of HR Management (Employee Relations, Labor Relations, C&B, Health & Safety, Data Management, Engagement, et al)

✓ Extensive knowledge and experience on corporate compliance and labor laws

✓ DOLE Compliance, OSH, Labor Law/ BWC, Government Benefits and Compliances

✓ Thorough understanding of Discipline Management – SCM/NTE, NOD, PS

✓ Functional understanding of Performance Management – Regularization Reviews, PIP, Annual Review

✓ Process oriented – has proven track record of innovations and process improvement initiatives

✓ Very good knowledge on the BPO/IT industry standards

✓ Ability to work independently

✓ With excellent written, verbal and presentation skills

✓ Able to relate to various levels of the organization