JOB DETAILS

JOB DETAILJob Details

・First level support for IT issue related to Incidents, Service Request, Software, Hardware and Applications.

・Attending to phone calls, self-service tickets and emails relating to business issues and to escalate issues appropriately using hierarchical and functional escalation guidelines.

・Monitor and ensure audit trail of all incidents/cases logged through the use of required tools.

・Manage incidents/ tickets ensuring speedy resolution within the SLA's timeframe.

・Prepare reports and statistical analysis of data mined and gathered from the ticket logging and tracking system.

・Pre-scheduled monitoring of system components such as CPU, work processes, report breaks, spools, interfaces.

・Monitoring of scheduled events such as batch jobs, background reports creation.

・Escalating or alerting critical issue to support team on failures, breakdown or unavailability of system components or report generation error.

・Preparation & submission of monitoring report.

・Undertake any ad-hoc duties assigned from time to time.

REQUIRED WORK EXPERIENCERequired

✓Minimum of Diploma in any related discipline

✓Minimum of JLPT N2

✓Good oral and written communication skills in English and Japanese

✓Working experience in related field such as Customer Service, IT Helpdesk/ Service Desk or call center environment will be an added advantage.

✓Well verse in Windows OS, Microsoft Office and MS Outlook.

✓Analytical, results-oriented and ability to work in a dynamic working environment.

✓Able to work under pressure

✓A team player with excellent interpersonal skills.

✓Willing to work on 24x7 rotational shift.

✓Malaysian citizen or hold Malaysian residence.

✓Fresh IT graduates are encouraged to apply.