JOB DETAILS

JOB DETAILJob Details

・ Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

・ Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

・ Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

・ Evaluate unique or complex installations or configurations and make recommendations for resolution.

・ Represent company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

REQUIRED WORK EXPERIENCERequired

✓Japanese language skills- Business level (JLPT N1, N2, N3)

✓ Excellent verbal and written communication skills in language to be supported.

✓ Experience in troubleshooting in a technical environment.

✓ Excellent analytical and problem-solving skills.

✓ Software and hardware knowledge of computing, storage and peripheral devices.

✓ Advanced proficiency with case management databases and tools.

✓ Superior customer service skills.

✓ Phone and remote support experience. E-support experience and knowledge.

✓ Understand the customer to be an advocated for the customer.