JOB DETAILS

JOB DETAILJob Details

・ Serve as the primary point of contact for our Japanese customers, ensuring excellent customer service throughout their entire journey

・ Handle sales transactions, including processing orders, issuing invoices, and coordinating with various departments to ensure timely delivery

・ Respond to customer inquiries, complaints and claims promptly and proffessionally, providing effective solutions and maintaining customer satisfaction

・ Provide after-sales service, addressing any post-purchase concerns, coordinate repairs and replacements and ensure customer satisfaction

・ Actively engage with potential and existing customers, understand their needs and offer suitable furniture solutions from our collection

・ Cultivate and maintain strong relationships with Japanese suppliers, ensure smooth communication, coordinate product availability, pricing negotiations and resolving any issues

・ Stay updated on product knowledge, including the latest trends and features of our products, to effectively guide and advise customers

・ Assist in sales activities and market company products

・ Communicate effectively in both Japanese and English for internal coordination, including collaborating with team members and participating in meetings

REQUIRED WORK EXPERIENCERequired

✓ Minimum Diploma in Business Study, Marketing or related field

✓ Minimum 2 years of experience in sales or marketing and handling Japanese customers

✓ Proficiently speaking in Japanese & English (both written and spoken)

✓ Strong team player with excellent interpersonal & communication skills

✓ High self-motivated, independent, proactive, energetic & result oriented

✓ Fluent in both Japanese and English (both oral and written)

✓ Strong interpersonal skills and the ability to build rapport and maintain relationships with customers and suppliers

✓ Able to work independently with high level of initiative

✓ Able to work under pressure

✓ Past working experience in Furniture industry will be added advantage

✓ Willing to work in Shah Alam

✓ Willing to travel for customer visits, exhibitions and other company events

✓ Able to start work immediately will be added advantage