JOB DETAILS

JOB DETAILJob Details

・End to end in-depth understanding on business unit processes in managing inventory through the supply chain process and Total Tubular Management (TTM).

・Well-developed analytical capabilities, identifying trends and insights through the interrogation of large data sets and complex information obtained.

・Assist in managing escalated customer inquiries, ensuring timely and satisfactory resolutions.

・Deep understanding on core Business Unit’s processes in delivering day to day inventory operation to customer.

・Ability to provide tangible recommendation in the continuous improvement space for functionality related to TDC services and offerings to Business Unit stakeholders.

・Business stakeholders’ expectation are met and well managed.

・An excellent communicator with the ability to translate data into actionable insights.

・Create suitable material to assist and coach end users in using the system the most effective way to meet the business outcome.

・Work directly with customers (internal/external) by managing and responding to user queries and suggestions in timely manner.

・A forward thinker with a strong desire to always take the initiative to identify, analyse and improve processes, procedures, and practices to meet changing environments.

・Periodically gather tangible feedback from internal and external customers to further improve TDC quality of delivery and enhancing future capability.

・Timely incident resolution to avoid major incident outage in Business Unit operation.

・Track and analyse incident / problem trending report with Customer Success Manager. Whenever required, formulate key sustainable initiative to implement a permanent fix, this is to avoid future escalation from happening again.

・Follow through on all Business Unit escalation.

・Provide timely status reporting for ongoing issue until resolution to business stakeholders.

・Assist in ongoing coaching and guidance in building business users competency in using TDC systems to its intended purpose / fullest capability.

REQUIRED WORK EXPERIENCERequired

✓　　Enthusiasm and a positive can-do mindset.

✓ Preferably Diploma or Tertiary qualification in Information Technology or similar.

✓ Valid Working Rights in MI Business Unit location e.g Kuala Lumpur

✓ Familiar with ticketing system and incident management.

✓ Minimum 3 years’ experience in a similar role

✓ Enthusiasm and a positive can-do mindset.

✓ Strong stakeholder management.

✓ Experience using industry recognised solution delivery methodologies.

✓ Demonstrated capability to think globally and strategically, understand business dynamics, and manage large amounts of information.

✓ Able to work in a fast paced, agile environment.

✓ Critical thinking at solving issues, both internally and externally.

✓ Delivers high-quality customer experience.