JOB DETAILS

JOB DETAILJob Details

・Investigate and diagnose the incident accurately and effectively.

・Prioritize response based on the Priority and Severity of the issue.

・Define an action plan for detailed diagnosis with the aim to resolve the incident and restore normal service as soon as possible.

・Participate in escalation call for critical incident and drive end to end to restore services back to normal operations.

・Own and deep dive the incident root cause analysis for problem management.

・Lead in Client Infrastructure Improvement and Process Improvement plans.

REQUIRED WORK EXPERIENCERequired

✓Degree in Computer Science or IT or equivalent.

✓Microsoft Certification will have added advantage.

✓Ability to read, write, speak in Japanese language. At least JLPT N2 and above.

✓Ideal applicants should be used to dealing with escalated issues but may or may not have been focused solely on Microsoft 365 support.

✓Minimum of 5 years’ experience with a broad IT support background, covering servers, basic networking, and an understanding of desktop support.

✓A good team player in the support team and work with other towers in troubleshooting.


✓Deep knowledge in Active Directory and DNS, including but not limited to MX record, SPF, DKIM and DMARC.

✓Fundamental knowledge and administration in Windows Server (Active Directory, Group Policy Management, Networking).