JOB DETAILS

JOB DETAILJob Details

• Design and implement a comprehensive quality framework tailored to the Japan regional business requirements, with a focus on ISO9001 and ISO27001 standards.

• Ensure that quality processes are effectively integrated into the IT infrastructure services lifecycle.

• Lead and guide Six Sigma initiatives to drive process improvements and enhance service quality.

• Collaborate with cross-functional teams to apply Six Sigma principles in the context of Japan regional business operations.

• Conduct in-depth root cause analyses to identify and address issues affecting service quality. • Implement corrective actions and preventive measures to enhance overall quality performance.

• Collaborate with internal and external stakeholders to communicate quality goals, performance metrics, and improvement initiatives.

• Develop and maintain a robust quality governance framework specific to the Japan regional business landscape.

• Establish key performance indicators (KPIs) and ensure compliance with regulatory requirements.

• Adapt and align quality strategies with the unique cultural and business norms prevalent in the Japan region.

• Work closely with stakeholders to understand and address specific quality considerations relevant to the Japanese market.

• improvement by identifying opportunities for enhancing processes and service delivery in the Japan regional context.

REQUIRED WORK EXPERIENCERequired

✓Possess a strong Japanese language skill in speaking, listening & writing. •Diploma, Bachelor's or Master's degree in a relevant field

✓Extensive experience in quality management within the IT industry, with a focus on infrastructure services and Japan regional business.

✓Certification in Six Sigma (e.g., Green Belt, Black Belt) is highly desirable. • In-depth knowledge of ISO9001 and ISO27001 standards.

✓Familiarity with Japanese business culture and regulatory requirements. •Proven expertise in conducting root cause analysis and implementing corrective actions.

✓Strong leadership, communication, and collaboration skills.