JOB DETAILS

JOB DETAILJob Details

・ Document, maintain and update the process and procedures

・ Prepare materials and conduct training for new hires, periodic refresher for agents.

・ Engage with TDA, KMA for continues improvement initiatives.

・ Receive feedback from Agents/SME and update.

・ Ensure GSD awareness and refresher training is provided to team members for in flight projects and process changes.

・ Direct the knowledge management roles and ensure compliance

REQUIRED WORK EXPERIENCERequired

✓ 2-3 years or above experience as in service delivery/IT/Customer service related enviroment.

✓ Minimum 1 year of experience in Training/Coaching in BPO Company.

✓ Understand MWS solution and implementation of services.

✓ Fluent in English and Japanese (JLPT N2 and above).

✓ Added advantage in Six Sigma certificate