JOB DETAILS

JOB DETAILJob Details

・Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.

・Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.

・Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.

・Identify potential escalations and alert management proactively. Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.

・Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.

・Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Ensure Configuration Management Database (CMDB) entries are complete and accurate.

REQUIRED WORK EXPERIENCERequired

✓Good to have knowledge in Win10 or Win11

✓Good to have knowledge in application software installation/uninstallation. eg: adobe reader, google chrome

✓ Good to know windows networking concept is. (What is IP address, MAC address, wifi and LAN)

✓Good to know how to remote control the PC remotely.

✓Basic knowledge to troubleshoot the PC