JOB DETAILS

JOB DETAILJob Details

・Handle and assist customers with sales inquiries and provide appropriate solutions or
alternatives in a timely manner.

・ Prepare quotations, process purchase orders, and manage customer claims related to
shipment delays, defective items, or incorrect pricing.

・ Resolve product or service issues by clarifying customer complaints, determining the
cause, and offering the best solutions. Follow up to ensure complete resolution.

・ Rectify part number errors, request lead time changes from suppliers, and liaise with
Sales, Shipping, and Account Teams on order statuses and AR matters.

・ Prepare Request For Quotations (RFQs) and generate Purchase Orders (POs) to
suppliers. Monitor inventory allocation and check lead-time status.

・ Communicate delays and delivery changes internally and externally. Expedite deliveries
by suppliers and update systems as needed.

・ Troubleshoot and resolve operational issues while implementing preventive measures
to ensure smooth daily operations.

・ Participate in Customer Service projects and provide training and guidance to team
members and new hires.

・ Cover operational duties during short hands due to unforeseen circumstances.

・ Ensure the accuracy of data for KPI reporting and review workflows for improvements.

REQUIRED WORK EXPERIENCERequired

✓Education: Diploma or higher level of education

✓ Experience: 4-6 years of relevant working experience, with the ability to handle multiple
tasks and provide effective solutions to customer and operational issues.

✓ Strong interpersonal, communication, organizational, and problem-solving
abilities.

✓ Proficient in MS Office and Outlook.

✓ Comfortable working in a high-volume and fast-paced environment.

✓ Ability to multitask, prioritize effectively, and manage an average of 50 quotations/sales orders per day (with 20-line items per order).

✓Service-oriented with good telephone etiquette and customer service skills.

✓Languages: Good command of Bahasa Malaysia and English; proficiency in other languages is a plus.

✓ Work Attitude: Must be a team player, capable of working independently with minimal supervision, and have a positive and professional work attitude.

✓ Flexibility: Willingness to work on Saturdays, public holidays, and perform additional
duties as required.