JOB DETAILS

JOB DETAILJob Details

• Single point of contact for troubleshooting and resolving technical issues for network, hardware and software based on customer needs.

• Provide answers to service, product, and technical inquiries for current and legacy products.

• Offer proactive support to help reduce the occurrence of issues.

• Collaborate with team members to meet service-level agreements (SLAs).

• Communicate effectively in both writing and speech.

REQUIRED WORK EXPERIENCERequired

✓ Diploma or Bachelor Degree.

✓ Fresh graduate to 2 years in relevant technologies and customer environment.

✓ Relevant industry qualification where applicable.

✓ Excellent verbal and written communication in Japanese.