JOB DETAILS

JOB DETAILJob Details

- Oversee the implementation and maintenance of IT service management processes, including Incident Management, Problem Management,
- Change Management, and Service Request Management.
- Ensure compliance with industry standards and best practices, such as ITIL.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Collaborate with various departments to ensure seamless service delivery and effective communication.
- Manage and resolve incidents and problems in a timely manner, minimizing impact on business operations.
- Coordinate and implement changes to IT services, ensuring minimal disruption to users.
- Monitor and report on service performance, identifying areas for improvement and implementing corrective actions.
- Provide training and support to staff on IT service management processes and tools.

REQUIRED WORK EXPERIENCERequired

Requirement:

4-5 years’ experience within IT operations of infrastructure services support, operations monitoring and end user support.
Professional certification in either ITIL 4 Foundation, Managing Professional, Strategic Leader, or Master.
Excellent communication in Japanese at least certified with JLPT N2 or BJT J2 (advantage).
Excellent understanding of ITSM\ITIL processes, preferably ITIL trained.
Excellent communication and customer service skills and the ability and desire to work in a collaborative team environment.
Independent and able to work with less or no supervision
Demonstrated ability to adapt to a changing and work under high pressure environment
Work flexibly based on business requirement