JOB DETAILS

JOB DETAILJob Details

- Analytical and detail-oriented, methodical in problem solving under time pressure.- Knowledge of whole support process and services provided by all parties involved in IT support. - Knowledge within 2 and more suppport areas.- Customer service skills and attitude. - Good telephone and written communication skills and knowledge of active listening techniques.

REQUIRED WORK EXPERIENCERequired

- University Degree or equivalent- At least 1 year of working experience in an IT discipline, preferably in the areas of application support and customer service. Experience on working with service management application is a plus.