JOB DETAILS

JOB DETAILJob Details

*Greet all guests promptly at scheduled tour times*Outline the tour and timeline before beginning*Determine if any guests have physical restrictions that should be considered*Clearly and articulately provide information to guests in an engaging manner*Answer any questions that the guests have*Point out location of lavatories and water fountains along the way*Demonstrate extensive knowledge of our facility and related topics*Remain calm, friendly, and enthusiastic at all times*Deescalate any tension with difficult guests*Escort guests through the tour, taking breaks as needed*Keep the tour moving on schedule while still being considerate to guests*Know all safety and security protocols, should they be needed

REQUIRED WORK EXPERIENCERequired

*High school diploma or equivalent required; associate’s or bachelor’s degree is a plus*Significant work experience in customer service prefered*Experience with public speaking is a plus*Ability to memorize and recite facts clearly and accurately*Fluent in English; bilingual a plus*Exceptional verbal communication and interpersonal skills*Basic computer skills, including email and word processing*Enthusiastic, engaging, and informative way of speaking*Ability to remain calm and collected when dealing with difficult guests*Passion for learning and willingness to continue to acquire relevant knowledge