JOB DETAILS

JOB DETAILJob Details

· Ensure that clients receive quality service and requests in an efficient, knowledgeable, and timely manner by scheduling future conferences, running attended conferences· Answering or returning internal and external queries with an efficient, knowledgeable, and timely manner· Reporting problems as necessary to minimize impact to clients· Researching and resolving client complaints and concerns· Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing;· Reporting any concerns about system functionality to the appropriate personnel

REQUIRED WORK EXPERIENCERequired

· Language: Native Level for Speaking/Listening/Writing are essential· Fluency in a second language would be an advantage (especially “English”) · Minimum of 1 to 2 years Customer Service experience· Working experience in Japan or Japanese Companies with Japanese colleague or manager· Excellent working knowledge of Microsoft applications essential · Excellent interpersonal and communication skills (both written and verbal)· Ability to work well both independently and in a team environment · Ability to work alternate shifts is a job requirement