JOB DETAILS

JOB DETAILJob Details

1.Ensure the service desk is optimally staffed with competent and optimally deployed employees.2.Be responsible for ensuring the required processes and system are optimally utilized to ensure service level are met.3.Act as the first escalation point for queries and be responsible for formulating resolution plans and addressing all client related issues.

REQUIRED WORK EXPERIENCERequired

*10-12 years work experience*At least 10 years work experience in Technology Business Management *Advanced qualification in IT/Business Management