JOB DETAILS

JOB DETAILJob Details

as the first point of contact of own products for customers, Receive customer inquiries such as the product operation, and troubleshooting requests. - as the first line support for network service including overseas locations, Receive inquiries from customer and arrange support To service carrier and vendors in English and Japanese.- Record the troubleshooting steps and actions taken of an Incident or request To the Ticketing system.- Perform escalation and reporting To supervisor.

REQUIRED WORK EXPERIENCERequired

Basic Knowledge of it- Upper intermediate Level to Advanced Level of Japanese- fluent English- Documentation skill (Microsoft Office)