JOB DETAILS

JOB DETAILJob Details

• Lead regular operational reviews - including performance reporting - to track the health of assigned accounts and, where appropriate, implement formal improvement plans.

• Contribute to design and implement a Customer Success Plan - clear statement of “what” and “how” we will deliver value throughout the customer lifecycle.

• Support customers and partners during roll-out and offer regular touch of point to best handle any technical operational needs.

• Act as primary technical contact, providing advisory services. You will address potential technical troubleshooting and problem resolution.

REQUIRED WORK EXPERIENCERequired

• 3 years and above in technical support environment.

• Possess Master’s Degree in Engineering or Computer Science

• Graduate from accredited Engineer School or University will be an advantage.

• Ability to work and act as a customer facing with technical and senior security leaders and communicate