JOB DETAILS

JOB DETAILJob Details

- Process employees’ payroll according to established processes and work procedures and in compliance with BASF policies and local company legal and statutory requirements.

- Execute all payroll related service requests and inquiries under Operations team with quality and in a timely manner meeting the agreed Service Level Agreement (SLA) and internal Key Performance Indicator (KPI).

- Analyze, clarify and resolve operation issues and enquiries by working closely with relevant counterparts. All unsolved and potential operational issues are escalated timely according to establish escalation process, with detailed analysis provided to manager.

- Work with manager in managing customers’ expectations, support manager in implementing initiatives which result to process standardization, harmonization and process improvements.

REQUIRED WORK EXPERIENCERequired

- Strong processing skills and analytical abilities (inclination for Mathematics/Finance/Problem solving).

- Customer service mindset with strong interpersonal and communications skills.

- Understanding of HR principals and/or Employee Laws.

- Functional knowledge and skills in using Microsoft application i.e. Words, Excel, Power Point.

- Fluent in spoken and written English. Knowledge of any other Asian languages will be an added advantage.

- Depending on the supported country, the relevant incumbent is required to have proficiency in speaking and writing the respective country language