JOB DETAILS

JOB DETAILJob Details

 To provide a single point of contact for users,

 Deals with management of both routine and non-routine incidents and requests.

 Provision of 1st line support for incidents.

 Takes ownership for listening to and understanding basic customer problems

 Asking relevant questions to resolve typically known problems within required timescales.

 Knows when problems are ‘beyond them’ and escalates so they can be resolved

REQUIRED WORK EXPERIENCERequired

 Prefer graduates from Computer Science or related discipline
 Minimum 1 year of experience, more is an added advantage
 Showcase good interpersonal skills for customer relations

 Problem solving skills

 Language (s) required : English & Mandarin & Bahasa Malaysia

 All candidates should be willing to work on shift or flexible to changes in work time

 Preferable with ITIL foundation certification