JOB DETAILS

JOB DETAILJob Details

・Manages resources and workload effectively (including performance reviews, personal development plans, and
absence management)

・Owns and accepts personal responsibility for customer problems, champions customer issues to resolution, Builds and
enhance client strong relationships

・Recognizes opportunities to improve performance against Service Level.

・Trains and coaches members of the team to provide knowledge, assistance and advice. Works in a problem solving
team to resolve service issues

REQUIRED WORK EXPERIENCERequired

✓ Manages and leads a team of employees.

✓ Candidate must willing to work on shift basis.

✓ Minimum 3 years of relevant working experience.

✓ ITIL Foundation Certificate in Service Management or v3 equivalent

✓ Skills in developing individuals, teams and the business