JOB DETAILS

JOB DETAILJob Details

・Data Accuracy- enters data into databases according to the relevant process descriptions.

・Collects and evaluates relevant reports and escalates non-conformance.

・Investigates and analyses data following alerts and complaints.

・ Monitoring Service Delivery

・May support process managers and service delivery managers with ad-hoc tasks

REQUIRED WORK EXPERIENCERequired

✓ All candidates should posses basic IT Knowledge, with at least 1-2 years’ experience working in a Service Desk
Environment

✓ All candidates should be willing to work on shift or flexible to changes in work time

✓ All candidates should have good English(spoken + written) capabilities.

✓ Preferable with ITIL foundation certification