JOB DETAILS

JOB DETAILJob Details

BUSINESS PROCESS ANALYSIS – 40%
• Deep understanding on core Business Unit’s processes in delivering day to day inventory operation to customer.
• Ability to provide tangible recommendation in the continuous improvement space for functionality related to TDC services and offerings to Business Unit stakeholders.
• Business stakeholders’ expectation are met and well managed.
• Build a strategy from the ground-up - working confidently with ambiguity, and resourceful in building relationships cross-business to find answers as needed. Systematic thinker that is process oriented but agile in execution.
• End to end in-depth understanding on business unit processes in managing inventory through the supply chain process and Total Tubular Management (TTM).
• Well-developed analytical capabilities, identifying trends and insights through the interrogation of large data sets and complex information obtained.Engage and consult with business stakeholders for analysis of business requirements, functional requirements, and business change impacts pertaining to BU customisation.
• Effective communicate with stakeholders at all seniority levels.
• Work with Product Owner, business stakeholders, customers, and 3rd party vendor from inception to final delivery to continuously deliver digital solution.
• Work with TDC Manager / Product Owner to incorporate business unit requirements into TDC core product strategy and roadmap initiatives.
• Perform or facilitate UAT activities in order to accept delivered work on behalf of BU users (whenever needed) prior to a solution release to production.
• An excellent communicator with the ability to translate data into actionable insights.
• Work directly with customers (internal/external) by managing and responding to user queries and suggestions in timely manner.
• A forward thinker with a strong desire to always take the initiative to identify, analyse and improve processes, procedures and practices to meet changing environments.

PROJECT MANAGEMENT – 30%
• On time and on budget delivery for Business Unit specific enhancements and projects.
• Communication is delivered to a high standard and in timely manner.
• Feedback from stakeholders on communication and effectiveness is positive.
• Plan and manage time, cost and project resources efficiently to achieve delivery and effectively manage risk during project execution.
• Excellent communication and writing skills for ongoing project status reporting in timely manner.
• Create and maintain project documentations in timely manner.
• Work closely with TDC development team by tracking and driving the work packages to be done, ensuring solutions are delivered in a timely and cost-effective manner for BU specific customisation.
• Work with TDC Marketing and Innovation Manager to:
o Conduct research to analyse market trends, customer behaviour, and competitive landscape, and prepare reports by collecting, analysing, and summarising data.
o Periodically gather tangible feedback from internal and external customers to further improve TDC quality of delivery and enhancing future capability.
o Align and improve the current marketing and communication plan based on the ongoing market research and sensing result
o Create regular and timely release of communication on TDC initiatives, product release and future capability to all internal and external customers.

COACHING AND PRESENTATION – 20%
• Business Unit users are competence in using TDC systems to its fullest capability.
• Business Unit users are able to use TDC systems to deliver the best optimal business outcome.
• External customers are well aware of MI digital capability and its value proposition.
• Provide ongoing coaching and guidance in building business users competency in using TDC systems to its intended purpose / fullest capability.
• Deliver periodical presentation and awareness session at company wide level, in promoting TDC products and　services.
• Create suitable material to assist and coach end users in using the system the most effective way to meet the business outcome.

OPERATION ESCALATION – 10%
• Timely incident resolution to avoid major incident outage in Business Unit operation.
• Provide timely status reporting for ongoing issue until resolution to business stakeholders and TDC Manager.　

REQUIRED WORK EXPERIENCERequired

QUALIFICATIONS
• Tertiary qualification in Information Technology or similar.
• Valid Working Rights in MI Business Unit location e.g Kuala Lumpur
• Minimum 10 years’ experience in a similar role
• Strong stakeholder management
• Critical thinking at solving issues, both internally and externally.
• Experience using industry recognised solution delivery methodologies including Agile and Waterfall
• Strong presentation skill
• Strong networking skill

Advantageous
Familiar with Jira and Confluence
• IIBA® - Agile Analysis Certification
• ITIL v4 Foundation Certification
• Enthusiasm and a positive can-do mindset. Finding answers instead of problems, seeing opportunities not barriers!
• Demonstrated capability to think globally and strategically, understand business dynamics, and manage large　amounts of information.
• Able to work in a fast paced, agile environment