JOB DETAILS

JOB DETAILJob Details

A. Technical Daily Routine
• To arrange, coordinate & conduct goods delivery, installation, test and commission (T&C) at site

• To prepare after sales service documents such as repairing / calibration/ troubleshooting quotations, warranty certificate, Planned
Preventative Maintenance (PPM) contract & etc

• To promptly attend breakdown call/ technical complaints from customer either through phone or on site attending.

• To analyse, evaluate, inspect and review findings to determine the solution to the problem that the customer demands

• To update, liaise and fill in the related document to Topcon Regional Office (TSM) pertaining to breakdown and warranty claim / repair
either using email or contact form or portal service.

• To provide customers feedback and reports on their service request promptly through email or hardcopy.

• To plan for effective travelling plans as need to go outstation if needed.

• Responsible for the PPM contract stamping process if any.

B. Sales related
• To propose and prepare Planned Preventive Maintenance (PPM) contract and provide repair solutions to customers which leads to
technical sales to company.

• To look/ identify for technical sales opportunities and achieve assigned personal yearly technical sales target.

C. Others
• To assist / conduct product application training when needed

• To coordinate and assist in product demonstration

• To assist in trade events and screening programs

• To be responsible for credit collection

• To be on time submitted reports and findings (market information) to manager on a regular basis as every Monday submit weekly
report.

REQUIRED WORK EXPERIENCERequired

✓Minimum tertiary education, preferably degree in engineering or similar

✓Solid technical knowledge & skills in repairing medical equipment.

✓Have IT knowledge background will be an advantage.

✓Computer literacy and knowledge in Microsoft software

✓Detailed oriented, analytical & problem-solving skills, deadline driven, and customer oriented.

✓ Experience in handling infrastructure connectivity or Information Technology.

✓ Familiarization with all parts of the products as well as familiarity with electrical of mechanical procedures.

✓ Ability to cope with fast pace working environment and remain professional under pressure.

✓ To possess valid driving licenses including GDL

✓ Team player