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JOB ID 21549
Customer Support Executive

locationLocation

Kuala Lumpur

businessBusiness

Retail/Merchandise

salarySalary

2,500-3,300 (RM)

JOB DETAILJob Details

- Handle Product Inspection (BR) related matters - coordinate between customer, warehouse and stakeholders

- Handling New Store Opening/Closing – new store open scheduling, manage store listing, prepare new store registration proposal etc

- Handle customer inquiry/complaints (Ex: item damage/shortage)

- Handle monthly order schedule

- Request order quantity/Monthly Stock Level from customers

- Follow up special order shipment status and inform to customer

- Update Covid-19 situation and store status in Malaysia (Monthly)

- Update Sales & Monthly Task Result

- Update and send Malaysia store list (monthly)

- Follow up special/new project planning with customer

- Handle shipment/ordering issue (delay, wrong date setting…etc)

- Update HQ Monthly Meeting Sales Report

- Request document from HQ (cosmetic)

- Prepare Meeting Agenda/Minutes/presentation with customer, warehouse and stakeholders

REQUIRED WORK EXPERIENCERequired

✓- Candidate must possess at least SPM or Diploma in any field

- Minimum 2 years of working experience, customer support on warehouse operations relevant experience will be an added advantage

- Well versed in Microsoft Office applications

- Well versed in English and Bahasa Malaysia, both verbal and written

- Basic Japanese language will be an added advantage

- Willing to travel when required

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